OUR CONCEPT
What does the 'Outlet' concept entail?
- An outlet is a term that is strictly used for a store that sells products below the normal price. In our case, that is '(far) below the normal prices on Curacao for the same quality furniture'. This is possible, among other things, by purchasing residual stock, removing links from the purchasing chain and by keeping operating costs as low as possible (among other things by limited storage, few staff and the emphasis on a professional webshop instead of a large store).
- What are we not? A full service concept with very large margins. The shops that charge more for the same items, do not do this for nothing and often offer many service options around the sale of their product (possibility of discount, free delivery, extensive return conditions, service center, loading assistance etc.). This is of course discounted in the price. Our prices are immediately the sharpest possible prices that we can offer and sometimes differ many hundreds of guilders with suppliers elsewhere on the island. On the other hand, we make greater demands on your independence.
Do you regularly receive new items?
- Yes! We restock the store weekly, often with new items, and every 6 to 8 weeks there will be a larger change of supply (sometimes more tables, then more cabinets, then more chairs).
Do I get a discount if I buy more?
- We have thought about this for a long time. Are we going to increase all prices by +/- 10% so that we can give a discount? Or are we really going to stick to the lowest possible price right away? We have chosen the latter. No so-called promotions, no invented from/for prices, no calculated discount margins... Just the best price right away, no-nonsense, clear and transparent. Also fair, because otherwise people who order via the webshop will pay more as standard than people who ask for a discount in the store.
Do you also sell...?
- At opening we mainly sell mango wood tables, some mango wood cabinets, chairs and accessories. As mentioned before we regularly receive new items. So what we don't have now, we might have in 6 weeks and vice versa. However, we will definitely not be selling beds, sofas and electronics for the time being.
Do you still sell second-hand items?
- We have stopped selling second-hand items. Only a batch of Villeroy & Boch tableware is still in the store (not in the webshop), because it simply fits very nicely with the mango wood tables.
ORDER, PICK-UP & DELIVERY
How can I order my furniture?
- You can easily order online via our website.
- You can visit our showroom and place an order there. It is open from Wednesday to Saturday from 10:00 to 17:00 and is located at Granaatappelweg 131.
- After placing your order you will receive an email (check your SPAM) with payment instructions. You then transfer money by bank transfer to an account in naf (MCB or ORCO)
- You pay for the order directly after placing the order via your internet banking app. Is the payment not there after a maximum of 48 hours? Then the order is cancelled.
- Are you paying via a foreign account and is the money very likely to be on its way for more than 48 hours? Then send us a proof of payment by email (info@franksspullen.com) or whatsapp (+5999 5666322) so that we know it is coming.
- Unfortunately, the banks in Curacao do not yet offer a good, equivalent option for IDeal-like payments in a webshop. What is available, we find no better alternative than transferring it yourself via the Online Banking App on your phone (trusted, safe, free and quick to do). The order confirmation email contains all the information you need for this.
- Yes, definitely! On Wednesdays through Saturdays, you can pick up your furniture yourself from 10:00 to 17:00 at Granaatappelweg 131a. Bring enough muscle power to load your car yourself. If possible, we will of course help you. However, if it is very busy, we cannot guarantee this.
Do you offer delivery?
- Yes! For NAF 50,- we can help you with deliveries that can be done by 1 person (ground floor and consisting of for example 8 chairs, 1 table + 6 chairs, small cabinet etc.). We deliver chairs and tables disassembled, new in box and you have to assemble them yourself.
- We can arrange more delivery staff to deliver a heavier order or to bring items to 1 floor. The costs of this are determined by the situation because there is a big difference whether 2 men have to go to Salina for 1 heavy table or 3 to Westpunt for 3 cabinets, 2 tables and more.
- It is also possible to use your own delivery service. They are welcome during the pick-up times on Wednesday to Saturday from 10:00 to 17:00. Contact the carrier immediately after placing your order, because the order must be picked up within 5 pick-up days.
How long will it take for my furniture to be delivered?
- If you have chosen the special promotional rate of NAF 50,-, we will deliver your order to you within 5 opening days in the morning. Of course we will contact you about this in advance.
- Are you hiring a carrier yourself? You will agree on a day and time with this party. However, your order must be picked up / delivered within 5 working days. You are responsible for coordinating this properly with the delivery person.
Is there loading assistance at the pick-up point?
- You must provide sufficient manpower to load everything. If possible, we will of course help out. However, if it is very busy, we cannot guarantee this.
What if my furniture arrives damaged?
- Contact us immediately and also let the carrier know. If the damage during transport was caused by the external party, they are responsible for solving this. Damage caused during manufacturing is for the account of Franks Spullen.
- Damage reported days or weeks after delivery can no longer be processed. See also our returns policy
Can I change my order after I have placed it?
- Please contact us as soon as possible to discuss any changes. Please note that orders must be paid for within 48 hours and collected/delivered within 5 working days.
- Changes after payment are more difficult to process and may entail administrative costs (think of transaction costs or exchange rate differences when refunding money). We will offset these with the amount to be refunded.
Do you offer international shipping?
- Yes, we offer to deliver orders for surrounding islands seaworthy packed to Don Andres (there are costs involved). You must arrange (and pay for) the transport yourself directly with Don Andres. Select 'I arrange transport' at Checkout and send us an email or WhatsApp message explaining the situation. See also this page for further explanation.
SPECIAL CIRCUMSTANCES
What happens if I cannot collect my order from the external delivery partner within the specified time?
- Please contact us to discuss whether it is possible to collect the items a little later (1 or 2 days). This possibility will depend on our storage capacity at that time.
Can you store my order for a while?
- No, this is not possible. We can keep the prices we ask for the furniture so low because we keep our operating costs as low as possible. No mark-up for sold goods is a consequence of this.
- Tip: it is often possible to temporarily store items with acquaintances or to place them in 1 room of the house to be purchased/rented in consultation with the owner/landlord.
What happens if I am late picking up, but I have paid?
- This depends on the situation, but if we really haven't heard from you in the time frame of 5 opening days, we will cancel the order and the products will go back on sale. You will receive an email from us with the request to provide your bank details so that we can refund the amount. You will then receive your purchase amount -/- naf 50,- storage and administration costs back.
Can I order specific products (not standard in the store) from you?
- If it concerns larger quantities per item (10 or more) and it concerns mango wood furniture or chairs, then we can specifically order this order with a next shipment. Please take into account a delivery time of 5-6 months. We ask for a down payment of 50%.
Do you supply to projects?
- Yes we do! We can place large orders custom-made. We can even have existing furniture models adapted to your unique needs. See also the Projects page . Please contact us if you would like to discuss this possibility.